Refund policy

Returns & Refunds

Our 6-Month Guarantee

Try your NestnGo bag for 6 months from the day it's delivered. Use it every day, take it on the school run, pack it for the hospital. If it isn't right for you, for any reason, send it back for a full refund.

All we ask is that it's in good condition (normal wear only).

This guarantee is on top of your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which are not affected.

How to Start a Return

Email nestngo.uk@gmail.com with your order number. We reply within 24 hours.

Once approved, we'll send you:
- A return shipping label
- Instructions on where to send your parcel

Please don't send anything back before contacting us first. We can't accept unrequested returns.

Return address:
amir darwish / Nestngo
Unit 169079, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Damaged, Faulty or Wrong Item

Please check your order when it arrives. If your bag is damaged, faulty, or not what you ordered, email us straight away and we'll make it right. We reply within 24 hours.

Condition

We can't refund a bag with damage that wasn't there when it arrived (for example cuts, tears or heavy staining) or excessive wear beyond normal use.

Refunds

Once we've received and checked your return, we'll be quick to confirm your refund by email. It goes back to your original payment method within 10 working days. Your bank may take a little longer to show it.

If more than 2 working days have passed since we approved your return and you haven't heard from us, email nestngo.uk@gmail.com.